Education and Services Hub

Course Title:

Course ID:

220724 0101 2605ESH

Course Dates :

22/Jul/2024

 To

26/Jul/2024

Course Duration :

5

Course Location:

London

United Kingdom

Course Fees GBP £ :

Primary Price

£4,555.99

VAT may vary depending on the country where the course or workshop is held

Course Fees USD $:

Advisory Price

$5,829.09

VAT may vary depending on the country where the course or workshop is held

Course Category:

Professional and CPD Training Programs

Leadership, Management, Marketing, Strategy, Human Resources, Soft Skills

Course Certified By:

* Professional Training and CPD Programs
Leading to : Executive Diploma Certificate
Leading to : Executive Mini Masters Certificate
Leading to : Executive Masters Certificate

* ESHub CPD
* LondonUni - Executive Management Training
* Others

United Kingdom

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Course Information

Introduction

This course starts with teams, studying their dynamics, their pervasiveness, and the synergies they bring to the working environment. Human interaction in teams, as an example, is a typical source of conflict. The course then progresses into understanding conflict, its sources, and the cost involved.

It introduces practical exercises where the participants will be trained on generic conflict resolutions strategies and tactics on two dimensions – individual and group. It then moves from the reactive mode to a proactive mode by studying and practicing strategies for conflict prevention. This is used as a basis to create an environment of healthy conflict among individuals, in team, and cascading up to the whole organization. Building a positive and thriving Organizational Culture is the ultimate goal of this course.

Objectives

The objectives of this course are:

• Managing Teams
• Develop an understanding of the dynamics and workings of teams
• Develop an awareness of conflicts
• Learn strategies for conflict resolution, and conflict avoidance
• Achieve demonstrable progress in their competence

Who Should Attend?

• Senior Managers
• Senior Project Managers
• Senior Operations Managers
• Strategic Planning Officers
• Senior Trainers

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Week 1

Day One

Introductions Outline plan for the Course duration Teams
• Forms
• Objectives
• Styles
• Effectiveness and Synergy
Group Dynamics
• Understanding the Stages of Team Formation
• Accelerating Group Formation
Team Building Strategies
• Team Charters
• Team Roles and Organizational Hierarchy
• Building and Sustaining Trust among Team Members
Team Decision-making Styles Self-perceived Leader Behaviour

Day Two

Leadership and Management Definitions Management and Leadership Styles Leadership Traits
• Trust
• Assertiveness
• Ambition and Drive to Achieve
• Knowledge
• Air of Authority
• Creativity and problem solving
• Interpersonal skills
• Communication skills
• Influencing and motivating
• Charisma Are Leaders Born or Made?
• Are Leaders Born or Made?
• If they are “Made”, what does it take to become a Leader?
• Emotional Intelligence Why Leadership Matters?
• The Individual Dimension
• The Group Dimension
• Behavioural Change

Day Three

Conflict
• Definitions
• History
Sources of Conflict
• Resources and Ownership
• Knowledge and Ignorance
• Self-Confidence and Insecurity • Misinterpreted Communication • Culture, Ethnic, etc.
• Core Values
Cost of Conflict
• Direct Cost
• Indirect and Consequential Cost
Types of Conflict
• Individual vs. Group Conflict
• Personal vs. Professional Conflict
Practical Exercises

Day Four

Personal and individual conflict styles Modes of Behaviour
• Life Styles InventoryTM (LSI)
• Passive, Aggressive, and Constructive Styles
• The Status Quo and the Desired State
Influencing Behaviour
• Roles Models
• Leaders and Followers
• Social Norms
Emotional Intelligence Practical Exercises

Day Five

Generic Strategies for Conflict Resolution
• Resolving Interpersonal Conflict among Subordinates
• Handling Conflict with Peers
• Mediating Internal Company Conflicts
• Using Listening, Expression and Emotions Skills to Transform Conflict
Analyzing more Complex Conflicts in Order to Develop Better Solutions
• Multi-Dimensional Conflicts
Mediation in a Conflict
• The Nature of the Conflict
• The Role of the Mediator
• Handling Unexpected Situations
• Managing Expectations
Negotiation Skills
• The Lay of the Land
• Initial Positions and Desired Positions
• The Strategy, and Plan
• A Win-Win Outcome
• Sustaining the Outcome
Wrap up
• Best Practices
• What Works and What Doesn’t

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.